Contacting Us. Please read carefully.
To make an enquiry for cavity wall and/or loft insulation, gas central heating or debt related problems, please use the patches on the right hand side of this page.
If you are making a complaint or following up on an enquiry, please use the form below. Be aware there may be some time (several weeks) between you making your initial enquiry and hearing back from a surveyor. This is due to the huge backlog of work surveyors and installers are currently dealing with throughout the country.
The Freephone number given below is to be used for new enquiries only please and only if the online systems provided above and to the right fail. The call centre staff on the Freephone number are NOT trained to answer questions regarding waiting lists, about the types of insulation etc, nor do they have access to the records of appointments and can NOT help you with anything related to anything other than taking and passing on your initial enquiry.
If you wish to contact someone regarding missed appointments etc., you will get a faster response by using the form above.
Due to recent announcements in the press, there has been a huge increase in the received number of enquiries regarding loft & cavity wall and gas central heating grant provision.
The waiting lists in some parts of the country - even for those simply waiting for a reply to their initial enquiry - are as long as 2-3 months, whilst some gas central heating installers and cavity wall and loft insulation installers have work backed up for 6 - 7 months, so please be patient.
This number (0800 0198 955) is only to be used for initial enquiries and not for complaints etc. The form above has been provided for that purpose and will get a faster response as it is sent directly to the correct department.
The call centre staff on the number above are not qualified to answer any questions about waiting times, missed appointments etc.
